At the HEART of what we do
Project Heartbeat will assist us in understanding where we have gaps and where we need to improve to move from just meeting expectations to truly…
The End of the Beginning
To truly become a Building Solution company, we must constantly add more solutions and value and increase sales of what we have in our portfolio.
Giving Back To Communities
Sarit Shah gives us a glimpse into Safal Group’s purposeful journey towards achieving its ESG goals and being a Responsible Corporate Citizen
The Impact of EPICC
There is a realisation that regardless of which function or department one belongs to, business processes and workflows cut across functions
The Customer is Everyone’s Business
In this symbiotic relationship, customer satisfaction becomes the cornerstone of brand success
Corporate Reputation
Reputation can be hard to manage because it is omnipresent and does take a life of its own. Favourable reputation keeps a business growing
What is Measured Can Get Done
A customer-centric mindset is imperative because, ultimately, the customer determines our success. We must move towards delighting our customers
Prioritising Customer Satisfaction
With easy access to all sorts of information, it is very convenient for customers to get details about our products and reviews regarding our services
Simplifying the Journey for Export customers
We aim to cater to customers through our existing East Africa & South African facilities. We want to ensure a standardised landed cost
How Uganda Baati is Winning at Customer Delight.
Uganda Baati's commitment to customer delight is evident in its multifaceted approach, spanning market visits, data-driven decision-making, and…
Succcess through a Customer Centric Strategy
To increase the reach of products to customers and grow the business, we are opening new showrooms and depots and spreading our dealer network
True NorthTo Achieve Customer Delight
The Safal Steel’s True North project kicked off on the 15th of September, 2021. The goal was to better understand our customer landscape and…
Adapting to Evolving Demands
Ongoing market analysis and responsiveness to customer feedback ensured our adaptability to evolving demands.
Safal Building Systems
In 2023, we have executed more than 50 projects in East Africa in more than 100 different site locations. This requires a lot of logistics and on-site…
Finding Customer Solutions
Customer focus is our strategy that puts the customers’ needs first. Our culture is dedicated to enhancing customer satisfaction and building…
Safintra Rwanda One-Stop Shop
We have a strong customer service team that is always happy to help customers with their needs. They are delighted with our convinience
